No wild cowboy, but a reliable partner
For over sixty years Nedasco has been the service provider in insurance, health insurance and income. And for thirteen years Vesting Finance has been Nedasco's partner for the reduction of arrears. Nedasco did not want a "wild cowboy" and found in Vesting Finance the reliable partner they sought.
- Valuable advice
- Professional partner
- Customer retention as a priority
We take legal collection very seriously and do everything possible to eliminate arrears in the preliminary stages before it comes to that. Vesting helps us intensively in this preliminary phase with advice.
Personal, simple and professional: these are Nedasco's core values. They like to think along with the consultant and the consultant is provided easy access to all reputable insurers. According to Jos Dreves, unit leader finance at Nedasco, these values fit perfectly with Vesting Finance's way of working. "We take legal collection very seriously and do everything possible to eliminate arrears in the preliminary stages before it comes to that. Vesting helps us intensively in this preliminary phase with advice."
Health insurance excess
Nedasco is part of AEGON Netherlands. More than 1,300 independent insurance agencies have chosen to work with the company. Nedasco has proxies from almost all insurers. But since the introduction of the excess, timely payment has become much more difficult for end customers. Dreves: "We have noticed this particularly since 2008, when the excess was one hundred and fifty euros. In 2016, this amount has already climbed up to 385 euros. This price increase has caused some groups to fall into arrears." And that's exactly what Nedasco does not want. That is why having a professional partner is so important for this organisation.
One of the recommendations to Nedasco given by the credit management company, relates to the wording used by the service provider in letters to debtors. The letter was initially dubbed as a 'last warning', but Vesting Finance suggested the term should be replaced by 'notice of default'. Merely by adjusting a small detail in the wording, Nedasco was able to ensure smoother payment .
Vesting Finance can give this kind of advice, thanks to the data gathered by sister company Focum. Dreves: "I find it extremely interesting to see how it can be used with customer segmentation and behavior and subsequently for personalised letters." With Focum data, Vesting Finance can conduct targeted analyses. And the company wants to share them with its customers. "Vesting Finance introduces us to new opportunities. We settle our bills ourselves and the people there train us, think with us, and show us where our processes could be improved. The lines are very short, and it works particularly well." says Dreves.
Nedasco also places great value on laws and regulations. Dreves: "Being certified is very important to us, a credit management company must have a quality label. In addition, it must be customer friendly. Our priority is customer retention, despite arrears. Vesting Finance strengthens our philosophy and this is exactly what we are looking for."